59GMAGE Trading Network Virtual Goods Refund Agreement
I. Scope
This refund policy applies to all virtual goods purchased on our game platform, including but not limited to virtual currency, items, equipment, skins, characters, etc. Please read and understand this agreement carefully before purchasing virtual goods.
II. Refund Conditions
1.If the virtual goods cannot be used normally due to technical problems within 24 hours after purchase, we will provide a refund.
2.If you encounter double deductions during the purchase process, we will refund the duplicated part.
3.If you encounter double deductions during the purchase process, we will refund the duplicated part.
III. Non-Refundable
1.Once the virtual goods are used or activated, they cannot be refunded.
2.The refund service of virtual goods does not include losses caused by your misoperation or forgetting to use.
3.Virtual goods purchased for accounts that are banned due to violations are not refundable.
IV. Refund Process
1.Players who meet the refund conditions need to submit a refund application on the game customer service platform.
2.We will review and process it within 7 working days after receiving the refund application.
3.After the review is passed, the funds will be returned to your original payment method within 3 working days.
V. Other
1.We reserve the final interpretation right to this refund policy.
2.If this agreement is modified, it will be announced on the official game website, and the modified agreement will take effect from the date of the announcement.
3.If you have any questions, feel free to consult through the official customer service channel.
Thank you for your understanding and support, we look forward to providing you with better service.
“592GAME”Team
